Fast delivery from our own stock More than 11.000 products We love quality products
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Home Customer Service

Due to the Corona virus our show room will be closed until further notice. We take the health of our customers and employees very seriously. That is why we unfortunately had to decide to close our showroom until further notice. 

Despite the Corona virus you can still order at Knivesandtools! Our on-site warehouse is fully operational to make sure we can ship your order as soon as possible.  

Due to the hustle and bustle of carriers, and because certain areas are more difficult to reach, a parcel may be delayed along the way. If this occurs we ask for your understanding. Depending on the carrier, it may also be the case that we will eventually decide to no longer use certain pick-up points.

Most of our range is in stock and we will do whatever we can to receive our back-orders as soon as possible. However, do keep in mind that because of the Corona virus the delivery times can change.

Should you not be able to return your order within 30 days due to the situation at hand please know that we understand. We do, however, ask you to please let us know if this is the case.

If you have any questions don’t hesitate to contact our Service department. 

Contact form

Call +31 (0)85 888 44 77

For customer support in English. Open from 8 am to 6 pm CET.

Call +31 (0)85 888 28 80

For customer support in Dutch. Open from 8 am. to 10 pm CET.

Call +49 (0)6964 - 350 9595

For customer support in German. Open from 8 am. to 6 pm CET.

Call +33 (0)9 75 18 81 28

For customer support in French. Open from 8 am to 6 pm CET.

Shipping costs

Shipping costs depend on the order amount and are calculated and displayed in the shopping cart after selecting the shipping destination.

Mailing address

KATO Group bv, P.O. Box 2469, 7302 ER Apeldoorn, The Netherlands.

About us

At Knivesandtools we love quality products and good service. With a team of enthusiastic people we ship out beautiful products to our customers and try to provide great service. It is our goal to turn customers into enthusiasts!

Knivesandtools specialises in a number of product groups. Within these groups we offer a very deep and diverse range of unique products. We test these products ourselves and when we love the products, we add them on to our web shops. We take the pictures for the website ourselves and write objective descriptions to try to let our customers make the best possible choice. Thousands of product reviews written by other customers can also help you decide with choosing a product. We keep the products we sell in stock at our own warehouse, therefore we can deliver quickly.

Knivesandtools is the name of several international websites in the United Kingdom, Ireland, Belgium, the Netherlands, France, Germany and Austria. The company behind Knivesandtools is Kato Group BV from Apeldoorn. Knivesandtools was founded in 1999 and ever since we focus completely on selling beautiful products online.

Order on the website

How does ordering on the website work?

Each product you would like to order you can: "add to shopping cart". Clicking this button will take you to the shopping cart immediately. You can continue shopping and add more products to the shopping cart, or you can go to the checkout.

The ordering process consists of 4 steps:

1. Products

This is an overview of all the products in the shopping cart. You can change the number of products you would like to order. If you have received a coupon code you can enter it here (gift cards you can exchanged at checkout). At the bottom of the page you will find combideals and accessories that go with the selected products.

2. Enter your information

Here you can enter your personal information which will be on the invoice. If you would like to choose a different delivery address you can select that here.

3. Confirm your order

With confirming your order you agree to our terms and conditions. From this moment the products are reserved for you for 24 hours. As soon as you make the payment the sale is final. If you want to finish your order at another time, you automatically get an e-mail with the link to complete the order later.

4. Payment options

Here you can choose your payment method.

Change or cancel the order

If you want to adjust or cancel your order please call our customer service team directly. They know exactly where your order is located, and they can help you quickly with anything concerning your order. If your order has already been sent we can help you track the current status and/or explain to you how you can make sure the parcel is returned to us.

Stock

The current status for each product is displayed on the website. When a product is sold out we let you know by which time we expect the product back in stock. Our goal is to have every product in stock, but we are always dependent on manufacturers and suppliers whether that is possible.

Payment

Redeem a Gift Card

Gift Cards can be redeemed at Step 4 in the checkout process. Select the payment method and fill out the gift certificate code.

Gift Cards can be spent on multiple orders when the amount is not totally used. The Gift Card cannot be exchanged for cash.

Please note: A Gift Card is different from a voucher code. A voucher code is a promotional code we have given out for a specific product. This voucher code can be redeemed at Step 1 of the checkout process.

Wire transfer

You can pay in advance by bank transfer. Once you have chosen to do a bank transfer we provide you with all the information needed. Please note that it may take up to a day before the money appears in our account.

Credit cards

VISA

Verified By Visa provides extra security to both the credit card holder and the credit card merchant. Owners of a Visa card can protect their card with a personal password that is required when making payments over the internet.

Mastercard

The MasterCard SecureCode offers extra security to both the credit card holder and the credit card merchant. Owners of a MasterCard SecureCode can protect their card with a personal password that is required when making payments over the internet.

PayPal

PayPal is a simple payment method that enables you to quickly and easily receive and transfer money. You only have to log on to your account to confirm the payment. A PayPal payment may lead to additional costs.

Delivery

GLS, DHL (express), UPS and PostNL 

We ship out our parcels via GLS, DHL (express), UPS and PostNL. These companies transfer the parcels to your local mail carrier.

DHL express

With DHL express you will be able to receive your order within Europe in one working day. If you want your order to be shipped anywhere else in the rest of the world you still only have to wait 2-4 working days!  As soon as we ship your order you receive an email with 'On Demand Delivery'. Via ODD you can determine yourself how, where and when your order will be delivered. On the day of delivery DHL express will send you a text or email to make sure you know when you can expect your package. Without any notice they will deliver your order at the original address.

Delivery times

Below you can find more information on the delivery times per country.

(Please note: this excludes DHL express, except for the United States).

Follow your order

Country Delivery by Average delivery time
Austria DHL 2-3 working days
Belgium PostNL 1-2 working days
Bulgaria DHL 4 working days
Croatia DHL 2-3 working days
Cyprus DHL 6-11 working days
Czech Republic GLS 3 working days
Denmark (main) GLS 2-4 working days
Estonia DHL 3-4 working days
Finland DHL 3-5 working days
France (main) GLS 2-3 working days
Germany DHL 1-3 working days
Greece DHL 6-10 working days
Guernsey DHL 3-6 working days
Hungary DHL 3-4 working days
Ireland DHL 3-4 working days
Italy DHL 3-4 working days
Jersey DHL 3-6 working days
Latvia DHL - GLS 3-4 working days
Lithuania DHL 3-4 working days
Luxembourg GLS 2-3 working days
Malta DHL 3-4 working days
Monaco DHL 3-4 working days
Netherlands PostNL 1 working day
Norway DHL 4-5 working days
Poland GLS 2-3 working days
Portugal DHL 3-4 working days
Romania DHL 3-4 working days
Slovakia DHL 2-3 working days
Slovenia DHL 3-5 working days
Spain (continent) DHL 3-4 working days
Sweden DHL 3-5 working days
Switzerland DHL 2-3 working days
United Kingdom DHL 3-4 working days
USA (main) DHL Express 2 working days

Follow your order

After we have processed your order, and we are ready to ship it, you will receive a tracking code so you can track where your parcel is.

Orders with an engraving

An engraving does not delay the shipping time of your order.

Returns, exchanges and warranty

The return process

For a return we ask you to contact us via phone or via our contact form. Then you will receive a return ticket and the appropriate return data for the return shipment, please note that we do not cover these costs. Print the return label and send it along with your return. Please enclose a return form explaining what you would like us to do with your return.

After we have received the product back, it will be checked by a product specialist. After the product is checked the return is transferred to our customer service. They handle the rest of the process and will get in touch with you.

Return shipments are at the risk of the consumer. Kato Group BV is not liable for losing or damaging returns.

Refunding a returned item

You will be refunded when we receive the product back in a good state and in its original packaging. Also you must have informed us about wanting to return the product within the 30 day cooling-off period. After the product has been checked you will receive your money back within 7 days. We refund you through the payment method you have used to pay.

If the packaging of the product is damaged or missing we cannot sell the product any longer. Therefore you will receive 75% of your money back. For used and damaged products please refer to the warranty conditions. For these products we cannot give a refund.

Warranty

For the items you have bought from us there is the manufacturer's warranty. These terms are different per manufacturer. We only sell quality products, but even these beautiful products can sometimes have something wrong with them. We will of course help you with solving any of these problems. If there is anything wrong and you want to claim it under warranty, please get in touch with us.

We always try to offer an appropriate solution to faulty products, but when we cannot solve it over the phone then you can send the item to us. We will try to fix the problem ourselves or ship it back to our supplier. If a repair is not possible we can replace the product or find a different solution for you.

Return form

Here you can find our return form. Please get in touch with us for a return number so we can process your return.

DHL Express

Please note: if you have opted for an Express delivery we will not reimburse the shipping costs if you return your order. 

Engraving

You can personalise your product by adding a laser engraving. Most kitchen knives, pocket knives and multitools can be engraved. Please see whether there is enough room on your product for an engraving. We can engrave text and images for you and you can create your own design in our new Design Tool . A laser engraving does not damage the product since it is placed on top of the product.

Not every product can be engraved. Please check the specs of a product to see if a knife can or cannot be engraved.

By adding "Order with Engraving" to your shopping cart you start the engraving process. Subsequently you can create a design in our design tool. We ask you to tell us what your design is and where you would like to have it placed (this differs for kitchen knives, pocket knives and multi-tools). You can send us an email or add a comment to your order. After we have received your order and all information we will check to see if everything is clear. If so we will engrave your knife.

Please note: engraved products cannot be returned!

Business

Promotional gifts

We sell many articles that are suitable as business gifts. Many of our products can be engraved with a company logo or special text. Please refer to our business page for more information. Or send an e-mail to [email protected].

B2B and government

B2B customers as well as public authorities can also buy products in our webshop. If you have a special request, or want a larger number of products, please contact us to discuss the possibilities.

Abroad

We can also deliver to companies outside the UK. Please note that the delivery times can differ. When you choose the desired destination country during checkout the right shipping costs are automatically calculated.

VAT

Customers outside the European Union never have to pay VAT. However, it is common to have to pay local VAT and import duties. Companies within the European Union, with the exception of Dutch companies, do not pay VAT when they email us their VAT number. We will create an invoice without VAT. Whether VAT has to be paid depends on what countries decide for themselves.

18+ Only!

At Knivesandtools we only sell bladed articles to persons of 18 years and over. We take several precautions to ensure that the products we sell are only delivered to people who are 18 years or older. By ordering knives or other bladed articles at Knivesandtools you declare that you are in fact 18 years old or older.