Terms and Conditions of knivesandtools.com
SHIPPING AND SHIPPING COSTS
We keep stock at KATO Group's local warehouse at Apeldoorn, the Netherlands. Every product has a stock label indicating if a product is in stock and ready for shipment or not. Orders will be shipped with DHL and GLS (who hand our parcels over to local mail carriers). Unfortunately, we don't provide next day delivery yet.
PRICES AND VAT
RETURNS AND REFUNDS
30-Day Money-Back Guarantee
We guarantee your satisfaction with all knivesandtools merchandise. You can always cancel your order at any time for a full refund within 30 days of delivery in accordance with your rights under the Consumer Protection (Distance Selling) Regulations 2000. Only unused items in original packaging may be returned for a full refund.
In order to return goods please always contact us first at [email protected] so we can send you the packing and shipping instructions. We will always credit you the same way you paid us (ie credit card or wire transfer). You will receive the credit within 14 days after we received the return shipment.
Note: The 30-day money back guarantee does not apply to products that have been used and/or are damaged.
Damaged or defective items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.
All items on our website come with a minimum of 2 years guarantee, even though the manufacturer limits this guarantee to 1 year. We say minimum because there are several brands with a longer period of guarantee (e.g. Fenix, Eden Quality). For products that are bought with us, we will pay for shipping to us and back to you (within the EU).
SECURITY & PRIVACY
Secure transactions - Credit Card Safety
KATO Group B.V. uses the latest encryption technology to keep your credit card information safe. Herefor we rely on welknown companies such as SaferPay. We do not keep any of your credit card information with us.
When making a purchase at knivesandtools.com, you can choose to submit your credit card information in a secure mode using SSL encryption -- the internet standard for secure transactions.
Your order information and purchase history are further protected by a password you choose. If you forget your password, we will send your password to the email address listed in your knivesandtools.com account.
At knivesandtools.com, we know that your privacy is important to you. It's important to us, too. That's why we want you to know about the personal information we collect, how we use that information. KATO Group B.V. does not share customer information with third parties other than partners that are involved in the handling of your order.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED AT LAW, KATO GROUP B.V. IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, KATO GROUP B.V. DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT. Prices and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither KATO Group B.V. any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, KATO Group B.V. does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of KATO Group B.V., its affiliates, directors, employees or other representatives.